Frequently asked questions

Finology Software is a financial-technology platform that gives financial advisors advanced tools to manage and plan student-loan repayment for their clients, alongside the rest of their personal debt.

It offers seamless data import from the NSLDS (National Student Loan Data System), builds personalized repayment strategies through federal IDR simulation and side-by-side comparison, and provides comprehensive management and analytics for client loan data.

At the core is the Liability Planner: easy NSLDS data import, comprehensive loan management, optimized repayment-strategy simulations, and advanced planning using savable pro-forma income scenarios.

Yes. The Liability Planner lets you simulate income-driven repayment plans side by side and explore loan-forgiveness scenarios such as Public Service Loan Forgiveness (PSLF).

The SAVE plan has ended. Since July 1, 2026, borrowers can enroll in the new Repayment Assistance Plan (RAP), and new loans use a Tiered Standard plan. PAYE and ICR stay open to eligible borrowers with no new loan on or after July 1, 2026, and both end no later than July 1, 2028. Our engine is built for these rules, so you can model every plan a client can still elect, see which plans are closed to them and why, and show how the change affects their payments.

Yes. The platform supports simulations and tracking for loan-forgiveness eligibility, particularly Public Service Loan Forgiveness (PSLF), so clients can see whether they’re on track for the certified payments needed to discharge their federal loans.

We prioritize data security with high-standard encryption and compliance measures to protect all personal and financial information processed through the platform.

New users can sign up for a seven-day trial with no card required; add a card in the app to keep your subscription after day 7. After the trial, pricing is $99 per advisor monthly or $89 per advisor billed annually ($1,068/year). Current subscribers keep their existing rate. Any change comes with at least 30 days’ notice.

No. An owner or admin can switch their own seat to a Billing Admin seat in Settings, under Users. It keeps user management, billing and company settings, isn’t counted in your bill, and can’t open clients, plans or reports. At least one paid advisor seat has to remain. Switching back adds the seat to billing, prorated.

Support is by email and the in-app chat. There is no phone line, but you can book a 30-minute call with the team. Email support@finology.tech and you will get a written answer, usually the same day.

Open the client, then the Liability Planner. Check the income and household details, confirm each federal loan’s assigned plan in the loan summary, then choose Run Simulation. The results show every plan the client can elect side by side; Create Report turns a run into a client-ready PDF.

Each federal loan in the Liability Planner has a plan picker. Pick the plan to model on that loan, or use Apply to All to set the same plan on every eligible loan. The picker only lists plans that loan can actually enroll in; a loan that cannot take a plan shows a not-eligible badge.

Because that loan is not eligible to enroll in it under the rules in effect since July 1, 2026. SAVE has ended, PAYE and ICR are out of reach once a borrower takes a new loan on or after July 1, 2026 (PAYE also requires PAYE new-borrower status, and both end by July 1, 2028), and Parent PLUS loans cannot take RAP or IBR. The planner projects only the plans each loan can be put on, so a client is never modeled onto a plan they cannot elect.

Look at the Type column on the client’s federal loans. The NSLDS import keeps the federal loan type exactly as reported, so FFEL loans are named as FFEL (for example FFEL Stafford Unsubsidized). FFEL loans are not eligible for RAP, IBR or PSLF on their own; consolidating them into a Direct Consolidation Loan is what opens those doors.

IBR 2009, shown in the planner as IBR (2009), is the original Income-Based Repayment plan for borrowers who already owed federal loans on July 1, 2014: 15% of discretionary income and forgiveness after 25 years. IBR 2014 applies to newer borrowers: 10% of discretionary income and forgiveness after 20 years. The planner models both and labels them separately.

On the Clients list, each client on an income-driven plan shows a recertification badge. The date comes from the NSLDS plan anniversary date when the import includes it, otherwise from the plan’s repayment begin date, rolled forward to the next annual anniversary.

Yes. Open the client, choose Add Loan and enter the federal loan by hand: balance, rate, loan type, current plan and dates. The NSLDS import is the fastest and most complete route, but every field can be entered or corrected manually.

The calculators receive only the figures in the question, such as balance, rate, income, filing status and household size, and we don’t store those figures or the answer. The free connector needs a free Finology Software login, and we count each login’s questions (5 in total, with no daily limit). If you link your Finology Software account, the assistant can list your clients and run projections, and client names can be replaced with initials. For every answer we keep when it ran, which calculation and rule version produced it, and a one-way fingerprint of the inputs, so the figure can be checked later. See our Privacy Policy.

Request a free sandbox key with one call to https://api.finology.tech/v1/keys/sandbox with your email. It works right away on the API and the MCP server, for 25 calls a month for 30 days. Paid plans are self-serve: Developer is $49 a month for 2,000 calls, and Platform is $499 a month for 100,000 calls. A key is shown once, so store it when it arrives. Details at finology.tech/developers.