Frequently asked questions

Finology Software is a financial-technology platform that gives financial advisors advanced tools to manage and plan student-loan repayment for their clients, alongside the rest of their personal debt.

It offers seamless data import from the NSLDS (National Student Loan Data System), builds personalized repayment strategies through federal IDR simulation and side-by-side comparison, and provides comprehensive management and analytics for client loan data.

At the core is the Liability Planner: easy NSLDS data import, comprehensive loan management, optimized repayment-strategy simulations, and advanced planning using savable pro-forma income scenarios.

Yes. The Liability Planner lets you simulate income-driven repayment plans side by side and explore loan-forgiveness scenarios such as Public Service Loan Forgiveness (PSLF).

The SAVE plan is winding down, and on July 1, 2026 the new Repayment Assistance Plan (RAP) and a new Standard plan take effect, replacing the older income-driven options. Finology Software’s federal engine is built for these 2026 rules, so you can model every plan a client is still eligible for, see which plans are closed to them and why, and show a client exactly how the transition changes their payments.

Yes. The platform supports simulations and tracking for loan-forgiveness eligibility, particularly Public Service Loan Forgiveness (PSLF), so clients can see whether they’re on track for the certified payments needed to discharge their federal loans.

We prioritize data security with high-standard encryption and compliance measures to protect all personal and financial information processed through the platform.

New users can sign up for a seven-day trial, no credit card required. After the trial, pricing is $149 per advisor monthly or $129 per advisor billed annually ($1,548/year), with a 5-to-10 advisor rate of $119 monthly or $105 billed annually. Advisors subscribed before September 1, 2026 keep their prior rate for as long as their subscription stays active.

Support is by email and the in-app chat only. There is no phone line, and we do not schedule demos or calls. Email support@finology.tech and you will get a written answer, usually the same day.

Open the client, then the Liability Planner. Check the income and household details, confirm each federal loan’s assigned plan in the loan summary, then choose Run Simulation. The results show every plan the client can elect side by side; Create Report turns a run into a client-ready PDF.

Each federal loan in the Liability Planner has a plan picker. Pick the plan to model on that loan, or use Apply to All to set the same plan on every eligible loan. The picker only lists plans that loan can actually enrol in; a loan that cannot take a plan shows a not-eligible badge.

Because that loan is not eligible to enrol in it under the rules in effect since July 1, 2026. SAVE is gone, PAYE and ICR are closed to loans disbursed on or after July 1, 2026, and Parent PLUS loans cannot take RAP or IBR. The planner projects only the plans each loan can be put on, so a client is never modelled onto a plan they cannot elect.

Look at the Type column on the client’s federal loans. The NSLDS import keeps the federal loan type exactly as reported, so FFEL loans are named as FFEL (for example FFEL Stafford Unsubsidized). FFEL loans are not eligible for RAP, IBR or PSLF on their own; consolidating them into a Direct Consolidation Loan is what opens those doors.

IBR 2009 (shown as IBR Pre-2014) is the original Income-Based Repayment plan for borrowers with loans before July 1, 2014: 15% of discretionary income and forgiveness after 25 years. IBR 2014 applies to newer borrowers: 10% of discretionary income and forgiveness after 20 years. The planner models both and labels them separately.

On the Clients list, each client on an income-driven plan shows a recertification badge. The date comes from the NSLDS plan anniversary date when the import includes it, otherwise from the plan’s repayment begin date, rolled forward to the next annual anniversary.

Yes. Open the client, choose Add Loan and enter the federal loan by hand: balance, rate, loan type, current plan and dates. The NSLDS import is the fastest and most complete route, but every field can be entered or corrected manually.